Project 1
Prompt: Design a Culture Probe that aims to discover what/how/why ritual exists within the experience.
The location was Starbucks on Peace Street in Raleigh, NC. The first step of this process involved a thick description exercise at the location followed by analysis and speculative cultural probe development.
Speculative Culture Probe: Photograph Retrieval and Curation
I was interested in why people would participate in a probe and how compensation might influence the results. Unless a probe is covert, awareness of the probe, regardless of renumeration invariably skews results. This lead me to decide to generate a solution that created an advantage of this customers cognizance.
The probe is based on the supposition that a relationship exits between the baristas and customers. Specifically customers who frequent the location on a regular basis. This type of relationship was observed during the thick description exercise.
My conceit is to exploit this relationship. The barista is empowered with agency to determine which customers they feel will be appropriate for the probe. This reinforces the trust relationship between the management and employee. The customer is given an item of value, a camera, to take from the location and collect images over the course of a day or two. This act of trust helps builds the relationship with the barista as well as the coffee shop in general. These people know me and like me.
There is no restriction on the content or quantity of photographs the customer is asked to take. Not having a prompt may yield more informative results.
Once the cameras have been returned an analysis of the photographs can be made. Patterns can be discerned from content. What kinds of objects, animals or people are included? How much overlap if any is there between respondents? Following analysis the photographs will be sorted, removing questionable or possibly controversial content and cropped to a square format. The snapshot format has connotations that may affect the second part of the probe.
The second part of the probe takes advantage of the physical layout of Starbucks and the fact that there is a “waiting place.” An empty basket, a basket of customer generated photos, a marker, envelopes, and simple instructions will be at the “waiting place.” The instructions ask customers to curate photographs into an envelope, write a few words of description or title on the envelope and then place it in the empty basket. No other prompts or information is evident. If asked employees will state that the images and stories will be used as decor for this location.
An analysis of the curated envelopes is now done. Again a search for patterns as well as the kinds of stories and information inscribed on the envelopes. Finally the photograph will be used as decorative elements within the store. Format depending on the actual content received.
The intent is that the probe will yield useful information while simultaneously building relationships with the patrons and increasing their sense of ownership and agency with this location.
Analysis of Initial Speculations: Assumptions
I assumed that there would be a reasonable amount of participation during each phase of the probe. This certainly may not be the case. For example the customers could steal all the cameras, which is its own kind of information. I am also assuming their is a relationship betwixt some baristas and customers that extends beyond commerce. While I am still confident it exists there may not be enough instances in one location for the probe to be useful.
I assumed that some kind of useful information could be gleaned from one if not both of the probe phases. This is highly speculative, especially in light of the photographic nature of the probe. Photographs are inherently subjective. The photographs culled by customers may be indecipherable and of limited interpretive value. The second phase of the probe was an attempt to mitigate this subjectivity by filtering the photographs through the lens of the customers.
I assumed I could present the intent of the probe in an engaging and understandable format. The earlier assumptions are speculative but I did actually execute this step. Feedback I received suggests that this assumption was false and more care may have been taken in the presentation to ensure everyone new exactly what I was intending.
Expectations
I expect that lots of really cool customers will take really cool photographs and that lots of patterns and overlap will be evident as well as some interesting surprises. Ex: lots of Starbuck customers wear bunny slippers. I also expect that the curation phase will yield interesting insights into how these patrons see the world and the kinds of words and stories they describe.
The probe is lacking in several areas. But, I believe the conceit of building off of a nascent trust is intriguing. The customer has agency the barista has agency. Win, win. I am also attached to what kind of amazing and weird photographs might be produced, and the total open-endness of it all. So if I am digging in heels there, how to tighten up the rest?
Issue One—Compared to Nothing
Even in a best case scenario where everything works the probe is living in a vacuum. One solution might be to give the barista a quick survey when they hand out each camera. A quick, informal, one page form that gleans at least some basic information about the customer. Bonus: this will also give us insight into baristas. Thus when the photos return they can be placed within this loose context. It provides the opportunity for the “familiar to made strange” which Barbara Savedoff talks about in Transforming Images, in a slightly different context but I think the idea is still compelling here. You can’t have a perspective change without an initial perspective.
Issue Two—Compared to Only Itself
Issue one compared the photos within their own context. I think a valuable avenue of exploration would be to execute the probe in other non-Starbuck locations for contrast. I think this step is what might actually make the photos the most revealing. How are Starbucks photos different from Global Village photos? The probe could be easily adapted to some other locations but might not be possible in Dunkin Donuts like locations where quicker exchanges, and less lingering tend to be prevalent.
Issue Three—Where’s the Design?
One of the questions proposed for analysis was “How are you using Design to motivate, provoke, inspire, represent, deliver?” I am not using graphic design do any of those things. At the resolution, when the results are displayed, that will be a graphic design solution that may inspire or provoke or represent. On the other hand the whole process is definitely a designed system that will hopefully motivate and inspire. I am content to limit the amount of tangible design at this point and am hopeful that meaningful results would drive more corporeal design directions.
Issue Four—System for Analysis
I have no formal plan or structure to analyze the photos beyond just an intuitive pattern recognition. It would seem prudent to borrow a system rather than develop one. In Arranging Things: A Rhetoric of Object Placement, Leonard Koren describes the kind of system I am interested in. He initially breaks his rhetoric into three parts physicality, abstraction and integration and goes on to flesh out those general areas. While not perfect for this application this idea of the photos all being analyzed with identical criteria would limit some of the subjectivity and yield more meaningful results.
Issue Five—Photographic Mediation
The subjectivity of the photography may be mediated by including a prompt when the camera is given to the customer. As suggested perhaps something like “photograph your ritual”. If photographs are about “form and content, how and what” as Victor Burgin speaks to in Thinking Photography, what happens when we start to limit the “what.” It seems that the more specific you make the instructions the more you are consciously making the customer a “Photographer.” To paraphrase a paraphrase “photography depends on the moment we press the release …your a photographer if you know exactly when to press the release”* The prompt starts to talk about knowing when to press the release will create different results. More useful? More actionable for design purposes? I don’t know.
Sources
Burgin, V. (1982). Thinking photography. London: Macmillan Education.
Koren, L., & Du Pasquier, N. (2003). Arranging things :
A rhetoric of object placement. Berkeley, Calif.: Stone Bridge Press.
Savedoff, B. E. (2000). Transforming images : How photography complicates the picture. Ithaca: Cornell University Press.
Scott, C. (1999). The spoken image : Photography and language.
London: Reaktion.